Common Questions

You can sign up using your mobile phone number (verified by OTP), email address (verified by a code), Google, or Apple Sign-In. A guest mode is also available for browsing without registering.

Wait 60 seconds before requesting a new one. Check that the phone number or email you entered is correct. If the issue persists, contact support.

Yes. Guest mode lets you browse and search properties. You will need to register before making an offer, booking a viewing, or contacting an agent.

After entering your email, an OTP is sent to that address. Enter the code in the app to complete verification. An unverified email address may limit certain features.

Go to your profile settings and tap Edit. Changes to phone number require OTP re-verification. Profile pictures are uploaded directly from your device.

You can request account deletion from the app settings. Once confirmed, your account is deactivated and all your listings, applications, offers, bookings, and enquiries are made inactive. They remain visible to the other party for 7 days before being permanently removed. Agreements you are party to are not automatically removed and require a manual review.

Your referral earnings show how much you have earned from successful membership purchases made using your referral codes. The dashboard separates paid amount, available amount, cooling down amount, and total pending amount so you can clearly see what has already been paid and what is still waiting.

Paid is the amount already settled to you. In the app this comes from the reconciled amount. It increases only when a referral payout is recorded by the platform.

Available to pay is referral earning that has completed the cooldown period but has not yet been paid. This amount can be reviewed and paid by the platform according to the payout schedule.

Cooling down is referral earning from successful purchases that are still inside the required waiting period. This waiting period gives time to check for refunds, cancellations, disputes, or invalid activity before the earning becomes available to pay.

Total pending is the full unpaid amount. It includes both Available to pay and Cooling down amounts. For example, if your total pending is 1,000, available to pay is 600, and cooling down is 400, only 600 is ready for payout review right now.

Earned is the total referral amount linked to your successful referral purchases. It is the sum of what has already been paid and what is still pending.

A referral amount stays in cooling down until the configured reconciliation period is complete. This protects both agents and the platform by making sure the related membership purchase remains valid before payout.

The amount becomes available after the cooldown period ends, as long as the purchase was not refunded, cancelled, disputed, or marked invalid. The app shows the configured cooldown period in months.

Paid can be lower than Earned because some earnings may still be pending. Pending earnings may either be available for payout review or still cooling down.

Yes. Pending amount can reduce when a payout is made. It can also change if a referred purchase is refunded, cancelled, disputed, or adjusted by the platform.

The Agent Referral Commission Program allows registered and verified agents to earn commission when a seller or another agent purchases a membership using their referral code. Every verified agent receives a unique referral code. When someone uses that code during membership purchase, the referral is tracked under the agent's account.

Only registered and verified agents are eligible. To qualify, the agent must have an active agent account, complete agent verification, use their assigned referral code, and refer a seller or agent who successfully purchases a membership. Unverified, suspended, or inactive agents are not eligible.

Each verified agent gets a unique referral code. When a seller or agent purchases a membership, they can enter the referral code at checkout or during registration. Once the payment is successful, the system records the referral under the agent who owns that code.

Commission is not released immediately. A 2-month cooldown period applies after the referred membership purchase to confirm the transaction is valid and not cancelled, refunded, or disputed. After 2 months, if the transaction is successfully reconciled, the commission becomes eligible for approval and settlement.

The 2-month waiting period protects the platform from cancelled, refunded, disputed, or incomplete transactions. It allows time to verify that the membership payment was successful, the seller or agent remained active, there was no refund or payment dispute, the transaction was reconciled properly, and the referral was genuine and not fraudulent. Once the transaction clears this period, the commission moves from pending to approved.

Agents can see a complete referral earnings summary including: total referrals, successful referrals, pending commission, commission under cooldown, commission eligible for approval, approved commission, settled commission, rejected or cancelled commission, and total lifetime earnings.

Pending Commission means the referral has been recorded but the transaction has not yet completed the 2-month cooldown period. The agent can see the expected commission amount, but it is not yet withdrawable or payable.

Eligible for Approval means the referral has completed the 2-month cooldown period and is ready for final review. The system or admin checks that the payment was successful, the transaction was not refunded, the seller or agent account is valid, no suspicious activity was found, and the referral meets commission rules. Once approved, the amount moves to Approved Commission.

Earned Commission is the total amount that has been approved after verification. This amount belongs to the agent but may not yet be transferred to their bank account or wallet.

Settled Commission means the approved commission has been paid or transferred to the agent's account. The dashboard shows the settlement amount, settlement date, payment method, transaction or reference ID, and status.

Yes. A commission can be rejected if the referral does not meet platform rules. Common rejection reasons include: membership payment failed, payment was refunded, seller or agent cancelled membership, transaction was disputed, fake or duplicate referral, self-referral abuse, agent account was not verified, referral code was applied incorrectly, or a platform policy violation. Rejected commissions are visible in analytics with a clear reason.

Yes. A verified agent can earn commission when another agent purchases a membership using their referral code, subject to the same verification and cooldown rules.

Yes. This is one of the main use cases. If a seller buys a membership using a verified agent's referral code, the agent earns commission after the transaction is verified and the 2-month cooldown period is completed.

Each referral has a clear status: Referral Created, Payment Successful, Under Cooldown, Eligible for Approval, Approved, Rejected, or Settled. This gives both the platform and the agent full transparency.

The analytics summary includes: total referral sales amount, pending commission, commission eligible for approval, approved commission, settled commission, rejected commission, and a referral table showing date, referred user, membership, amount, commission, status, and eligible date.

Agents can receive payment only after the commission is approved. The platform may settle commission weekly, monthly, or manually depending on the payment policy. For example, approved commissions may be settled between the 1st and 7th of every month.

Key rules: only verified agents are eligible; commission applies only to successful paid memberships; commission is calculated on the eligible membership amount only; refunds, disputes, or cancelled transactions will cancel the commission; commission becomes eligible only after 2 months; final approval is subject to platform verification; settlement happens only to verified bank or account details; the platform may reject fraudulent or suspicious referrals.

Agents can earn additional income by promoting memberships to sellers and other agents. They can track every referral transparently from their dashboard, including pending, approved, earned, and settled amounts.

Sellers and Agents are placed on a default plan at registration. This plan determines how many properties you can list and the duration of each listing.

Go to Account then Subscription. You will see your current plan, the number of listings remaining, and the expiry date.

Go to Plans to view available options. Select a plan and proceed to payment. Your subscription updates immediately upon successful payment.

Yes. On the checkout or order screen, enter your coupon code before confirming payment. Coupons can be applied to both orders and plan upgrades.

Invoices are available under Account then Invoices. Each invoice can be downloaded as a PDF.

You will receive notifications for: new offers and counter-offers, application status changes, booking confirmations and updates, agreement milestones, support ticket replies, and general platform updates such as promotional emails, newsletters, and tips.

Go to Account then Notification Preferences. You can toggle Email Alerts, Push Notification Alerts, Newsletters, Promotional Emails, and Tips & Updates on or off individually.

Use the unsubscribe link in any email you receive, or go to Account then Notification Preferences and disable all email channels.

Open the property listing and tap Make an Offer. Enter your proposed price and any additional terms. The seller will be notified immediately.

Go to My Offers under your seller dashboard. You can accept, reject, or counter-offer. Both parties are notified of every status change.

An application is a formal expression of interest you submit for a rental property, separate from a price offer. The seller reviews applications before proceeding to an offer.

An agreement is created. Both parties can access agreement documents, add supporting files, and download a PDF copy. The agreement can also be formally terminated if needed.

Either party can raise a termination request with a reason. The other party receives a notification and must respond. Termination does not happen automatically — both parties must go through the request-and-respond process.

Your personal information is anonymised immediately. Active listings, offers, applications, bookings, and enquiries you are involved in are deactivated and visible only to the counterparty for 7 days, after which they are permanently removed. Agreements remain for legal review.

A blocked account cannot sign in or access the platform. Contact support if you believe your account was blocked in error.

After registering as a Seller, go to My Properties and tap Add Listing. Fill in the property details, upload photos, and submit. Your listing will be reviewed and published once approved.

Yes. On any of your active listings, use the Copy option to duplicate it as a starting point for a new listing.

Go to My Properties, find the expired listing, and tap Renew. Renewal is subject to your active subscription plan.

The Analytics section on each listing shows views, enquiries, applications, and offer activity. Owner-level analytics are also available from your dashboard.

Buyer: search and enquire on properties, book viewings, and make offers. Seller: list properties for rent or sale and respond to offers and applications. Agent: represent clients, manage listings on their behalf, and access agent-specific analytics and referral tools.

Yes. You can switch between Buyer and Seller from your account settings. A new account is created for the new role and your previous account is retired. Your profile information is carried across. Switching to Agent requires admin approval.

No. Only one role is active at a time. You can switch roles at any point.

Use the search screen to filter by location, category, property type, price range, and other attributes. You can also browse recommended properties tailored to your activity.

The app surfaces properties based on your browsing and search history. Recommendations update as you use the app.

Yes. Tap the favourite icon on any property to save it. Access your saved properties from the Favourites section of the app.

Use the Agents section to search for registered agents by name or location. Each agent profile shows their agency, ratings, and active listings.

Use the Help or Contact Support section in the app to raise a ticket. You will receive a ticket number and can track the status in real time.

Yes. Once a ticket is open, a chat thread is available on that ticket for back-and-forth communication with the support team.

Go to Help then My Tickets. Each ticket shows its current status and the full chat history.

On a property listing, tap Book a Viewing and select an available slot from the seller's calendar. You will receive a confirmation notification.

Go to your property's Calendar to set available dates and times. Buyers can only book slots you have marked as available.

Yes. Find the booking under My Viewings or the property calendar and use the Cancel or Reschedule option. Both parties receive a notification of any change.